How do I reconnect Sonos after changing to a new wifi router?

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53 replies

+26

The first thing you need to make sure you do after replacing your wireless router is restarting every one of your Sonos components. You'll want to unplug them each for a good 5 seconds before plugging them back in. They should all reconnect automatically after that, once they get IP addresses from the new network.

If you're still having trouble, you probably are getting interference from the new router, but make sure that your wired Sonos component is still plugged into that new router, and your wireless devices are connected to that router too.

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Same problem. I have a new Netgear R7000 and cant get the bridge to connect. I get a red light on the router where the bridge Is plugged in.

+26

did not fix the problem
Hi Robert,

If you've rebooted your players and are still having connection issues we'll need a bit more information here to assist. What is the new router you're working with? Which of our controllers are you trying to use?

Make sure any firewalls are configured on your computer as they may detect the new router as a new network profile.

Also, make sure you're on the new wireless network, not a neighbors or the old one.

Check that the cable between your router and your BRIDGE or other Sonos component is firmly plugged in on both ends too.

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+26

Same problem. I have a new Netgear R7000 and cant get the bridge to connect. I get a red light on the router where the bridge Is plugged in.
Hi User302058,

I see that you've already been in touch with our Customer Care Team over the phone and that you were having trouble with your computer's McAfee firewall configuration. Please let us know if you have any further questions.

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I'm having the same issue. I replaced an Apple Airport Extreme Base Station with the next generation Airport Extreme. I've done everything recommended on this thread and still cannot connect.

Me, too. I just replaced my 10 year old LINKSys WRT54G Wireless Router with the latest LinkSys AC3200 Router. But, then my sonos stopped working. The sonos app can no longer find my sonos players. Tried everything. No luck.

Tried connecting to existing sonos system through the app, and got to the screen which says

1. Open the iPhone settings and tap on "Wi-Fi"
2 Tap on 'SONOS' in the list of networks.
3. Return to the Sonos app,and press NEXT to continue.

So, I went to settings > Wi-Fi on my iphone, but then, there is no WiFi network named "SONOS" for me to choose! If I choose other, and manually attempt to join SONOS, the iOS 8.0.1 system says "Cound not find the network "SONOS".

My SONOS system does work if I hard-wire connect my Play:1 to my AC3200 router through an ethernet cable. And the other Play:1 and the Play:5 also works.

As soon as I unplug the ethernet cable, all 3 stop working.

Also tried to reset one of the play:1 to factory settings according to the instruction given at https://support.sonos.com/s/article/1096 , but it refuses to get reset!

+26

Me, too. I just replaced my 10 year old LINKSys WRT54G Wireless Router with the latest LinkSys AC3200 Router. But, then my sonos stopped working. The sonos app can no longer find my sonos players. Tried everything. No luck.

Tried connecting to existing sonos system through the app, and got to the screen which says

1. Open the iPhone settings and tap on "Wi-Fi"
2 Tap on 'SONOS' in the list of networks.
3. Return to the Sonos app,and press NEXT to continue.

So, I went to settings > Wi-Fi on my iphone, but then, there is no WiFi network named "SONOS" for me to choose! If I choose other, and manually attempt to join SONOS, the iOS 8.0.1 system says "Cound not find the network "SONOS".

My SONOS system does work if I hard-wire connect my Play:1 to my AC3200 router through an ethernet cable. And the other Play:1 and the Play:5 also works.

As soon as I unplug the ethernet cable, all 3 stop working.

Also tried to reset one of the play:1 to factory settings according to the instruction given at https://support.sonos.com/s/article/1096 , but it refuses to get reset!
Hi Aaron,

The directions here are a bit old as they are before the Wireless Setup option existed. Can you wire one of your Sonos players to the new router and then choose the BRIDGE setup option if your controller doesn't automatically find your Sonos players?

An existing Sonos system shouldn't need to be re-setup when you change the router, they just need to get connection information. If you wire one in, and are on the correct wireless network (your home wifi) with the iPhone, it should automatically connect without any button presses.

Then you can go into WiFi settings inside the Sonos software and configure the wireless to connect to your new network.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

Me, too. I just replaced my 10 year old LINKSys WRT54G Wireless Router with the latest LinkSys AC3200 Router. But, then my sonos stopped working. The sonos app can no longer find my sonos players. Tried everything. No luck.

Tried connecting to existing sonos system through the app, and got to the screen which says

1. Open the iPhone settings and tap on "Wi-Fi"
2 Tap on 'SONOS' in the list of networks.
3. Return to the Sonos app,and press NEXT to continue.

So, I went to settings > Wi-Fi on my iphone, but then, there is no WiFi network named "SONOS" for me to choose! If I choose other, and manually attempt to join SONOS, the iOS 8.0.1 system says "Cound not find the network "SONOS".

My SONOS system does work if I hard-wire connect my Play:1 to my AC3200 router through an ethernet cable. And the other Play:1 and the Play:5 also works.

As soon as I unplug the ethernet cable, all 3 stop working.

Also tried to reset one of the play:1 to factory settings according to the instruction given at https://support.sonos.com/s/article/1096 , but it refuses to get reset!
Thanks, for your prompt support. Let me give it a try now.

Me, too. I just replaced my 10 year old LINKSys WRT54G Wireless Router with the latest LinkSys AC3200 Router. But, then my sonos stopped working. The sonos app can no longer find my sonos players. Tried everything. No luck.

Tried connecting to existing sonos system through the app, and got to the screen which says

1. Open the iPhone settings and tap on "Wi-Fi"
2 Tap on 'SONOS' in the list of networks.
3. Return to the Sonos app,and press NEXT to continue.

So, I went to settings > Wi-Fi on my iphone, but then, there is no WiFi network named "SONOS" for me to choose! If I choose other, and manually attempt to join SONOS, the iOS 8.0.1 system says "Cound not find the network "SONOS".

My SONOS system does work if I hard-wire connect my Play:1 to my AC3200 router through an ethernet cable. And the other Play:1 and the Play:5 also works.

As soon as I unplug the ethernet cable, all 3 stop working.

Also tried to reset one of the play:1 to factory settings according to the instruction given at https://support.sonos.com/s/article/1096 , but it refuses to get reset!
I chose the CONNECT or BRIDGET setup option, but that requires me to connect Player 1 to the router through an Ethernet cable, which I know works as I said above. But once I unplug the ethernet cable, all 3 stop working, and the iphone sonos app can't find them.

Me, too. I just replaced my 10 year old LINKSys WRT54G Wireless Router with the latest LinkSys AC3200 Router. But, then my sonos stopped working. The sonos app can no longer find my sonos players. Tried everything. No luck.

Tried connecting to existing sonos system through the app, and got to the screen which says

1. Open the iPhone settings and tap on "Wi-Fi"
2 Tap on 'SONOS' in the list of networks.
3. Return to the Sonos app,and press NEXT to continue.

So, I went to settings > Wi-Fi on my iphone, but then, there is no WiFi network named "SONOS" for me to choose! If I choose other, and manually attempt to join SONOS, the iOS 8.0.1 system says "Cound not find the network "SONOS".

My SONOS system does work if I hard-wire connect my Play:1 to my AC3200 router through an ethernet cable. And the other Play:1 and the Play:5 also works.

As soon as I unplug the ethernet cable, all 3 stop working.

Also tried to reset one of the play:1 to factory settings according to the instruction given at https://support.sonos.com/s/article/1096 , but it refuses to get reset!
The app screen says:

Trying to connect to your network.
Please move within range of your
wireless network or check your network settings.
Ensure this controller is
connected to the same network as your sonos system.

Me, too. I just replaced my 10 year old LINKSys WRT54G Wireless Router with the latest LinkSys AC3200 Router. But, then my sonos stopped working. The sonos app can no longer find my sonos players. Tried everything. No luck.

Tried connecting to existing sonos system through the app, and got to the screen which says

1. Open the iPhone settings and tap on "Wi-Fi"
2 Tap on 'SONOS' in the list of networks.
3. Return to the Sonos app,and press NEXT to continue.

So, I went to settings > Wi-Fi on my iphone, but then, there is no WiFi network named "SONOS" for me to choose! If I choose other, and manually attempt to join SONOS, the iOS 8.0.1 system says "Cound not find the network "SONOS".

My SONOS system does work if I hard-wire connect my Play:1 to my AC3200 router through an ethernet cable. And the other Play:1 and the Play:5 also works.

As soon as I unplug the ethernet cable, all 3 stop working.

Also tried to reset one of the play:1 to factory settings according to the instruction given at https://support.sonos.com/s/article/1096, but it refuses to get reset!
More information:

If I use the sonos software for my windows desktop, I can stream music to it without the player being hard-wired to the router.

So, I called the sonos tech support this morning, and the representative was still not able to solve the issue. Basically everything I was told to do I've tried it myself many times. The issue will be escalated to 2nd tier. I really doubt the 2nd tier will be able to solve it. Because I seriously suspect that the sonos system simply does not work with newer routers.

The representative did teach me how to properly reset the sonos player. So, the reset was successful.

Then I tried to set up the player as a new system. But then the iphone sonos app reports that it can't connect to my wifi, although my iphone is in the wifi and I can browse the internet from the phone without a problem.

Clueless, frustrated, so I switched back to my old router Linksys WRT54G. Reset the player to factory setting, and set it up successfully.

This is really bad. My Linksys WRT54G can only give me a maximum download speed of 10M/s, but my Linksys AC3200 can double that speed.

Does this mean I have to stay with my old router and give up Linksys AC3200 benefits? Or I can give up sonos. I will search for other wifi speakers in the market.

So, I called the sonos tech support this morning, and the representative was still not able to solve the issue. Basically everything I was told to do I've tried it myself many times. The issue will be escalated to 2nd tier. I really doubt the 2nd tier will be able to solve it. Because I seriously suspect that the sonos system simply does not work with newer routers.

The representative did teach me how to properly reset the sonos player. So, the reset was successful.

Then I tried to set up the player as a new system. But then the iphone sonos app reports that it can't connect to my wifi, although my iphone is in the wifi and I can browse the internet from the phone without a problem.

Clueless, frustrated, so I switched back to my old router Linksys WRT54G. Reset the player to factory setting, and set it up successfully.

This is really bad. My Linksys WRT54G can only give me a maximum download speed of 10M/s, but my Linksys AC3200 can double that speed.

Does this mean I have to stay with my old router and give up Linksys AC3200 benefits? Or I can give up sonos. I will search for other wifi speakers in the market.

I see Philippe has a similar problem here:

Basically, a lot of people have problem using sonos once they switch to a newer router. That's a sign of some faulty design and/or implementation on the sonos side, which they don't seem to agree. But you can't ignore the fact. Do a google search and you will find tons of such problems. And it's been a while, yet there is still no solutions.

So, I called the sonos tech support this morning, and the representative was still not able to solve the issue. Basically everything I was told to do I've tried it myself many times. The issue will be escalated to 2nd tier. I really doubt the 2nd tier will be able to solve it. Because I seriously suspect that the sonos system simply does not work with newer routers.

The representative did teach me how to properly reset the sonos player. So, the reset was successful.

Then I tried to set up the player as a new system. But then the iphone sonos app reports that it can't connect to my wifi, although my iphone is in the wifi and I can browse the internet from the phone without a problem.

Clueless, frustrated, so I switched back to my old router Linksys WRT54G. Reset the player to factory setting, and set it up successfully.

This is really bad. My Linksys WRT54G can only give me a maximum download speed of 10M/s, but my Linksys AC3200 can double that speed.

Does this mean I have to stay with my old router and give up Linksys AC3200 benefits? Or I can give up sonos. I will search for other wifi speakers in the market.

Hi Aaron, Check the firmware version on the router, there was a note on the Web stating an issue with STP which was subsequently fixed with firmware release. 1.0.0.90. The current release is 1.0.0.102. Graham

So, I called the sonos tech support this morning, and the representative was still not able to solve the issue. Basically everything I was told to do I've tried it myself many times. The issue will be escalated to 2nd tier. I really doubt the 2nd tier will be able to solve it. Because I seriously suspect that the sonos system simply does not work with newer routers.

The representative did teach me how to properly reset the sonos player. So, the reset was successful.

Then I tried to set up the player as a new system. But then the iphone sonos app reports that it can't connect to my wifi, although my iphone is in the wifi and I can browse the internet from the phone without a problem.

Clueless, frustrated, so I switched back to my old router Linksys WRT54G. Reset the player to factory setting, and set it up successfully.

This is really bad. My Linksys WRT54G can only give me a maximum download speed of 10M/s, but my Linksys AC3200 can double that speed.

Does this mean I have to stay with my old router and give up Linksys AC3200 benefits? Or I can give up sonos. I will search for other wifi speakers in the market.

Thank you. I did a search with "issue with STP linksys", but haven't seen anything related to Linksys AC3200. I doubt it has anything to do with the router. The more I brainstorm about the situation, I am more convinced that it is the iPhone Sonos app issue. Somehow this app is implemented in a way that's incompatible with newer wifi signals.

It is incorrect for me to say yesterday that the sonos system simply does not work with newer routers. Apparently the sonos system works with the new Linksys AC3200 router because as I mentioned, I can stream music to it from the Windows Sonos application even when the sonos system is NOT hard wired to my home network.

And also as I mentioned, the iphone sonos app is able to find my sonos system IF AND ONLY IF one player is hard-wired to the Linksys AC3200 network.

So, the situation is pretty clear:

A link between the iphone sonos app and the sonos system can't be established when the sonos players are wirelessly connected to the Linksys AC3200 network.

I believe that the iPhone sonos app is implemented based on some old protocol or whatever that's incompatible with newer routers such as Linksys AC3200, whereas the sonos players themselves are fine with such new routers.

My preliminary conclusion is that Sonos needs to update their iphone app, and this is why I doubt their 2nd tier support will be able to solve it.

It's very easy for Sonos to verify: Get a Linksys AC3200 and see if they can set up their sonos players wirelessly, if they can, tell their customers how to do it. I doubt it will happen.